This page lists the most common questions that customers have. If your issue isn't listed here or you have further questions, feel free to contact Zeitz-Instruments. We will answer your questions as quickly as possible.
Please feel free to visit our shop or contact Zeitz-Instruments. We will send you new components as quickly as possible.
Should the glass holders be closed when attempting to insert a blank try the following:
Always make sure that the two small screws for the heating filament are well tightened. Otherwise the bad contact causes sparks that will corrode the filament as well as the heating clamps. First, tighten the screws slightly to adjust the filament and then tighten them up by a final turn of about 30 to 60 degrees. For the knurled screw use the Allen key as a lever.
Warranty: 2 years
You can use glass made of soda lime, borosilicate and aluminosilicate. The DMZ-Quartz-Electrode-Puller is capable of pulling quartz glass exclusively. The blanks can have a diameter of 1 to 2 mm.
P10 is the recommended program for a patch-electrode. Verify all parameters given in the list for P10 with those in the puller.
The 4.5-mm heating filament is recommended for pulling glass with an o.d. of 2 mm or aluminosilicate or common soda glass.
Press P(B) and then AD; a three-digit number (xyz) will appear in the display. Press 0 (zero) on the numeric keypad and "enter" by pressing E (the enter key). The display should now show 0yz. Press Enter (press E).
If you make a mistake, clear the display (press C) press the correct numbers (0 y z) and press enter.